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Shipping and Return Policy

 

SHIPPING

Asili Interiors offers worldwide shipping to most countries. We hope that you find shopping at Asili Interiors fun and convenient

Shipping cost and delivery time

We have selected TNT as our primary shipping partner due to their reliable and efficient service. For certain destinations we offer an express service, operated by DHL. The shipping cost for your order depends on the destination, as well as on the order value. Please find specific shipping details for each product on the product pages. If you are shipping an item over 900 Kr, you should consider using a trackable shipping service or purchasing shipping insurance.

Hidden damages are to be reported to Asili Interiors (info@asiliinteriors.com) immediately after your notice, though no later than five days after receiving the shipment. Our customer service representative will then inform you of how to proceed with the complaint.

RETURNS

If for any reason you are not satisfied with your products, you can return them to us provided you return it to us within 14 days (under the European Union Consumer Rights Directive) of your receipt of the product. The cancellation period will expire after 14 days from the day on which you or a third party, other than the carrier, has acquired physical possession of the last product. To do this, you must inform us of you decision in writing or calling to Asili Interiors, Scheelavagen 15, 22363, Lund, Sweden. Tel: 046 (0) 761558877. info@asiliinteriors.com

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with original tags still intact and has not been damaged after opening. We don’t guarantee that we will receive your returned item. To complete your return, we require a receipt or proof of purchase

The right to return does not apply to the kind of contracts where the supply of products are made to consumer’s specifications or are clearly personalized

When returning a product, we strongly recommend that you use trackable shipping service.To avoid unnecessary costs, always mark the package with the word ‘RETURN’ and your original tracking number and return to:

Asili Interiors

Scheelavagen 15

SE-223 63 Lund,

Sweden

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at asiliinteriors@gmail.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@asiliinteriors.com and send your item to: Scheelavagen 15, 223 63, Lund, Sweden.

Gifts (if applicable)
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

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